customer support

Warranty Policy

 

Encourage customers to come to Leman Jewelry showroom for warranty, check products every 3 months to ensure the product is always in the best condition, limiting the risk of severe damage or falling of the owner.

 

 

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Leman applies a lifetime warranty for Leman Jewelry's jewelry products with the following policy:

Warranty content	Free	Charge	No warranty
Pick up the ring size/size (except for special designs that cannot be extended)	X
Wash and clean the product	X
Polished, Plated, Refreshed	X
Plates less than 1mm	X
Plates over 1mm		X
The product is dented, slightly scratched due to impact		X
Products are broken, broken, cracked due to external impact force, deformation due to temperature, corrosion due to chemicals			X
Falling the main stone			X

 

◊ Leman encourages customers to come to Leman Jewelry showroom for warranty, check products every 3 months to ensure the product is always in the best condition, limiting the risk of severe damage or falling of the owner.

◊ You need to bring the Guarantee Paper when contacting to check and warranty the product.

◊ For warranty items that can be completed in less than 30 minutes, we will give priority to processing for customers to receive immediately. For items that need a lot of time, Leman will have an appointment date to receive the product. Normally, the product warranty period does not exceed 3 working days, except during peak seasons or Tet holidays.

◊ Leman reserves the right to refuse warranty for products that show signs of being changed, affected or modified by any other units not affiliated with Leman Jewelry.