customer support
Privacy Policy
Protecting Customer's personal information and building your trust is very important to us. Therefore, we will use your name and other information related to you in accordance with the content of this policy
WE COLLECT ONLY NEEDED INFORMATION RELATED TO THE BUYING TRANSACTION
◊ Customer or Customer will be required to fill in all information according to the information fields in the form available on the Website or the Guarantee such as: Full name, address (home or office), email address (public) company or individual), phone number (mobile, home or office), credit card details (i.e. credit card type and number, CVC code, expiration date, cardholder name) and copy ID card / Passport in case necessary ... This information is required to complete the order as well as recorded on the Guarantee Paper, for order lookup, exchange, warranty about after.
◊ About cookies and web beacons: Cookies are data folders that are stored temporarily or permanently in the hard drive of the Client's computer. Cookies are used to verify, track (protect state) and maintain specific information about use and users of the Website, such as preferences for the website or information about their electronic shopping cart. Cookie folders may also be placed on the Client's computer by advertising service companies that have entered into a Contract with Leman for the above purposes, and the data collected by these cookies is completely anonymous. . If the Customer does not agree, the Customer may delete all cookies already located on the hard drive of his computer by searching the folder with “cookie” in its name and deleting it. In the future, the Customer may edit the choices in his or her browser so that (future) cookies are blocked; Please note that: If you do so, you may not be able to use the full features of the leman.jewelry website. For more information on (how to use and not to accept) cookies, please visit www.allaboutcookies.org.
◊ Web beacons: Small strings of software code that represent a graphical request on a web page or email. It may or may not have a visual graphic image associated with web beacons, and typically the image is designed to blend into the background of a web page or email. Web beacons can be used for purposes such as: website traffic reporting, visitor counts, advertising testing and reporting, and personalization. The web beacon that Leman Jewelry uses for anonymous data collection only.
1. PURPOSE OF COLLECTION OF USER INFORMATION
Provide services to the Customer and manage and use the Customer's personal information for the purpose of managing the Customer's database and promptly handling arising situations (if any).
2. SCOPE OF USING PERSONAL INFORMATION
Website Leman & Leman Jewelry uses information provided by customers to:
◊ Provide services to customers
◊ Send notices about information exchange activities between Customers and Leman
◊ Prevent activities that destroy, take over the Customer's user account or fake the Customer's activities
◊ Communicating and resolving complaints with customers
◊ Confirm and exchange information about Customer's transaction at Leman
◊ In case of request of a competent state management agency
3. PERSONAL INFORMATION STORAGE TIME
There is no time limit except in case the Customer sends a cancellation request to the Management Board or the Company is dissolved or goes bankrupt.
4. PERSONS OR ORGANIZATIONS MAY ACCESS PERSONAL INFORMATION
Customers agree that, in case of necessity, the following agencies/organizations/individuals have the right to access and collect their personal information, including:
Board of Directors
◊ Third-party services that integrate with the website leman.jewelry
◊ Event organizers and sponsors
◊ Competent state agency in case of request as prescribed in operating regulations
◊Market research company
◊ Financial advisor, legal and audit firm
◊ Complainant can prove Customer's breach
◊ At the request of a competent state agency
5. COMMITMENT TO SECURITY OF CUSTOMERS' PERSONAL INFORMATION
◊ Customer's personal information at Leman Jewelry is committed to absolute confidentiality by the Management Board according to the privacy policy of personal information posted on the website leman.jewelry. The collection and use of each Customer's information is done only with the Customer's consent, unless otherwise provided for by law and this regulation.
◊ Do not use, do not transfer, provide or disclose to 3rd parties about the Customer's personal information without the consent of the Customer, except for the cases specified in this regulation or regulation. under the law.
◊ In the event that the information server is attacked by a hacker leading to the loss of the Customer's personal data, the Management Board is responsible for notifying and working with the relevant authorities to promptly investigate and handle, at the same time notify the Customer about the incident.
◊ Absolutely secure all customer's online transaction information including invoice information, accounting and digital documents at Leman Jewelry's level 1 secure central data area.
6. MECHANISM FOR RECEIVED AND REQUIRED COMPLAINT FOR PERSONAL INFORMATION PROTECTION
When discovering that their personal information is used for the wrong purpose or scope, the Customer sends a complaint email to info@leman.jewelry to complain and provide evidence related to the case to the Management Board. The Management Board commits to respond immediately or within 24 working hours from the time of receipt of the complaint.